Shipping Policy

Effective Date: July 25, 2026

At TorkhamImports.shop, we are committed to delivering your orders quickly, safely, and efficiently. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Delivery Coverage

We currently ship orders across Pakistan. No matter where you are located, we aim to deliver your order through our trusted courier partners.

2. Order Processing

• Orders are processed after payment confirmation or order verification.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been processed, it will be prepared for shipment as quickly as possible.

3. Estimated Delivery Time

Our standard delivery time is 3–4 business days from the date your order is confirmed.

Please note that delivery times are estimates and may vary due to:

• Your delivery location

• Product availability

• Weather conditions

• Courier delays

• Public holidays or other unforeseen circumstances

While we make every effort to deliver on time, occasional delays may occur.

4. Shipping Charges

Shipping charges, if applicable, are calculated during checkout based on your delivery location and order details.

The total shipping cost will be displayed before you complete your purchase, ensuring full transparency.

5. Order Confirmation

After placing your order, you will receive an order confirmation email or notification containing:

• Your order number

• Purchased items

• Shipping information

• Order summary

Please review these details carefully. If you notice any incorrect information, contact our customer support team as soon as possible.

6. Order Tracking

Once your order has been shipped, we will provide a tracking number (where available).

You can use this tracking number to monitor your shipment and stay updated on its delivery status.

If you need assistance with tracking your order, our customer support team will be happy to help.

7. Delivery Partners

TorkhamImports.shop works with reliable courier companies to ensure your order is delivered securely and on time.

Courier services may contact you before delivery to confirm your address or availability.

8. Delivery Attempts

If you are unavailable when the courier arrives, they may attempt delivery again or contact you to arrange another delivery time, depending on the courier's policy.

Please ensure that the shipping address and contact information provided during checkout are accurate to avoid delays.

9. Incorrect Address

TorkhamImports.shop is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before the order is shipped.

10. Damaged or Missing Orders

If your package arrives damaged, incomplete, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the package and product

• A brief description of the issue

We will review your request and provide an appropriate solution as soon as possible.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact our customer support team.

Website: TorkhamImports.shop

We appreciate your trust in TorkhamImports.shop and are committed to providing a fast, reliable, and hassle-free delivery experience.